🥳 🤩 😇 🙏 Today I am Over-the-Moon with Happiness and Relief: The new Head Contractor team, you represent to me what construction should be: thanks Mr. Head Contractor 🙏
Over the past year I have chronicled my challenging journeying following the discovery of major defects in my brand new builds (2022 CCC) — 14 affordable homes.
Today I am in the SAME team as my head contractors: I breakfasted with them, and with Paul Miller (my Contract Manager) as we signed our hashtagAddendum to the Contract (NZS3910: 2013).
We now have a full stamped new BUILDINGCONSENT. They start full re cladding works in the summer provided the shipment of a key new cladding item gets through the Red Sea (this stuff has to come from Europe).
What was the Anatomy of this Successful Remediation Agreement (in my opinion)
(1). Change of people: the original construction decision makers moved on and a new team entered.
(2). Using top-shelf independent building surveyors: Maynard Marks and GBCGROUP (Andrew Gray).
(3). Assembling (myself) a full presentation report pulling together the EVIDENCE and story, including copies of discovered documents, emails, photographs, and BCA inspection reports and talking through the report around a table together.
(4). Initially selecting a construction company that had strong and respected backing.
(5). Enlisting an experienced project management company that understands both the HUMAN and PROCESS side of remedial work PJM Project Management Ltd (Paul Miller and Callum Fougere).
(6). Finding legal counsel that understood my ‘anger’ (yes, I was an angry human).They helped me form a strategy for achieve a positive outcome (I didn’t like some of what they advised but I did it).
(7). Another, and possibly mostimportant key to success was the head contractor and project manager worked it through as PEOPLE supported by PROCESS. I had felt deceived and anger was my base state on the issue, so a bit tricky.
Patience and time worked — plus the odd ‘keep in check’ comment (even the head contractor once put me politely in check, the Project Manager did so more frequently).
We are in construction together: it is very tricky, let us set out to win collaboratively.
My learning has been immense and I am ever thankful to the new Head Contractor team leader: you represent to me what construction should be: Thanks Mr. Head Contractor 🙏 .
